Mastering Conflict Resolution: MAPA Train the Trainer Course by Qualtec

Qualtec offers a comprehensive Prevention and Management of Aggression and Violence (PMAV) Instructor Course designed to equip learners with the knowledge, confidence, and skills necessary to train others in recognizing early indicators, assessing, and de-escalating aggressive behaviors encountered in various professional settings. Course Structure and Content The PMAV Instructor Course spans three days, combining virtual and in-person learning to provide a well-rounded educational experience. Day 1: Theoretical Foundations (via Zoom) Understanding violence and aggression in the workplace Managing conflict within healthcare settings Ethical and legal considerations Strategies to prevent aggression and violence Identifying, assessing, and resolving conflict Recognizing and managing escalating situations Understanding the assault cycle Verbal de-escalation techniques Crisis management Personal safety and lone working practices Risks ass...